Competing on Analytics

Over the last 20 years, probably the leading guru on the management of data analytics in organisations has been Tom Davenport. He came to prominence with his article “Competing on Analytics” (Harvard Business Review, 2006) followed up in 2007 by the book, Competing on Analytics: The New Science of Winning (co-authored with Jeanne Harris). Davenport’s initial study focused on 32 organisations that had committed to quantitative, fact-based analysis, 11 of which he designated as “full-bore analytics competitors”. He identified three key attributes of analytics competitors:

• Widespread use of modelling and optimisation
• An enterprise approach
• Senior executive advocates

Davenport found that analytics competitors had four sources of strength – the right focus, the right culture, the right people and the right technology. In the book, he distilled these characteristics of analytic competitors into the four pillars of analytical competition:

• Distinctive capability
• Enterprise-wide analytics
  • Senior management commitment
• Large-scale ambition

Davenport identifies five stages in becoming an analytical competitor:

• Stage 1: Analytically impaired
• Stage 2: Localised analytics
• Stage 3: Analytical aspirations
• Stage 4: Analytical companies
• Stage 5: Analytical competitors

Davenport’s five stages of analytical competition

Stage 1: Analytically Impaired

At Stage 1 organisations make negligible use of data analytics. They are not guided by any performance metrics and are essentially “flying blind”. What data they have are poor quality, poorly defined and unintegrated. Their analytical journey starts with the question of what is happening in their organisation that provides the driver to get more accurate data to improve their operations. At this stage, the organisational culture is “knowledge-allergic” with decisions driven more by gut-feeling and past experience rather than evidence.

Stage 2: Localised Analytics

Stage 2 sees analytics being pioneered in organisations by isolated individuals concerned with improving performance in those local aspects of the organisation’s operations with which they are most involved. There is no alignment of these initial analytics projects with overall organisational performance. The analysts start to produce actionable insights that are successful in improving performance. These local successes begin to attract attention elsewhere in the organisation. Data silos emerge with individuals creating datasets for specific activities and stored in spreadsheets. There is no senior leadership recognition at this stage of the potential organisation-wide gains from analytics.

Stage 3: Analytical Aspirations

Stage 3 in many ways marks the “big leap forward” with organisations beginning to recognise at a senior leadership level that there are big gains to be made from employing analytics across all of the organisation’s operations. But there is considerable resistance from managers with no analytics skills and experience who see their position as threatened. With some senior leadership support there is an effort to create more integrated data systems and analytics processes. Moves begin towards a centralised data warehouse managed by data engineers.

Stage 4: Analytical Companies

By Stage 4 organisations are establishing a fact-based culture with broad senior leadership support. The value of data analytics in these organisations is now generally accepted. Analytics processes are becoming embedded in everyday operations and seen as an essential part of “how we do things around here”. Specialist teams of data analysts are being recruited and managers are becoming familiar with how to utilise the results of analytics to support their decision making. There is a clear strategy on the collection and storage of high-quality data centrally with clear data governance principles in place.

Stage 5: Analytical Competitors

At Stage 5 organisations are now what Davenport calls “full-bore analytical competitors” using analytics not only to improve current performance of all of the organisation’s operations but also to identify new opportunities to create new sustainable competitive advantages. Analytics is seen as a primary driver of organisational performance and value. The organisational culture is fact-based and committed to using analytics to test and develop new ways of doing things.

To quote an old Chinese proverb, “a thousand-mile journey starts with a single step”. The analytics journey for any organisation starts with an awareness that the organisation is underperforming and data analytics has an important role in facilitating an improvement in organisational performance. The initial actionable insight that data analytics can help diagnose why an organisation is currently underperforming and prescribe how its performance can be improved in the future is the starting point of the analytical journey.

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